.wrap.agent-chat-panel{max-width:1600px;margin:20px auto;font-family:-apple-system,BlinkMacSystemFont,'Segoe UI',Roboto,Oxygen-Sans,Ubuntu,Cantarell,sans-serif;background:#f8fafc;border-radius:12px;overflow:hidden;box-shadow:0 4px 20px rgb(0 0 0 / .1)}.agent-header{background:linear-gradient(135deg,#667eea 0%,#1a265d 100%);color:#fff;padding:.5rem 1rem;margin-bottom:0;display:flex;justify-content:space-between;align-items:center;flex-wrap:wrap;gap:15px}.channel-subtitle{margin:0;opacity:.9}.agent-stats{display:flex;gap:15px;align-items:center;flex-wrap:wrap}.agent-status{padding:8px 16px;border-radius:20px;font-weight:600;background:rgb(255 255 255 / .2)}.session-count,.channel-badge{background:rgb(255 255 255 / .2);padding:8px 16px;border-radius:20px;font-size:14px;font-weight:600}.agent-chat-container{display:grid;grid-template-columns:400px 1fr;gap:0;background:#fff;min-height:700px}.agent-sessions-sidebar{background:#f8fafc;border-right:2px solid 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115 170 / .2)}.session-item.has-unread{border-color:#e53e3e;background:linear-gradient(135deg,#fff5f5 0%,#ffe5e5 100%)}.session-header{display:flex;justify-content:space-between;align-items:flex-start;gap:10px;margin-bottom:10px}.session-user{font-weight:700;color:#2d3748;font-size:16px;display:flex;align-items:center;gap:8px;flex:1}.session-user::before{content:'👤';font-size:14px}.session-time{font-size:12px;color:#718096;background:#f7fafc;padding:4px 8px;border-radius:6px;font-weight:500;white-space:nowrap}.session-preview{font-size:13px;color:#4a5568;line-height:1.4;margin-bottom:12px;padding:10px;background:#f7fafc;border-radius:8px;border-left:3px solid #0073aa}.session-meta{display:flex;justify-content:space-between;align-items:center;font-size:12px}.session-channel,.session-whatsapp{padding:4px 8px;border-radius:6px;font-weight:600}.session-channel{background:#edf2f7;color:#4a5568}.session-whatsapp{background:#f0fff4;color:#38a169}.unread-badge{position:absolute;top:12px;right:12px;background:#e53e3e;color:#fff;border-radius:50%;padding:4px 8px;font-size:11px;font-weight:700;min-width:20px;height:20px;display:flex;align-items:center;justify-content:center;animation:pulse 2s infinite;box-shadow:0 2px 6px rgb(229 62 62 / .4)}.urgency-badge{position:absolute;top:40px;right:12px;background:#e53e3e;color:#fff;border-radius:4px;padding:2px 6px;font-size:10px;font-weight:700}.urgency-badge.medium{background:#dd6b20}.urgency-badge.high{background:#e53e3e;animation:pulse 1.5s infinite}.agent-chat-main{display:flex;flex-direction:column;height:100%;background:#fff}.chat-header{padding:.5rem;border-bottom:2px solid #e1e8f0;background:linear-gradient(135deg,#ffffff 0%,#f7fafc 100%);box-shadow:0 2px 8px rgb(0 0 0 / .04);flex-shrink:0}.session-info{display:flex;gap:15px;flex-wrap:wrap}.session-info-item{display:flex;align-items:center;gap:8px;background:#f0f7ff;padding:10px 14px;border-radius:8px;font-size:13px;color:#0073aa;font-weight:600;border:1px solid #0073aa}.message-container{flex:1;padding:10px;overflow-y:auto;background:#fafbfc;display:flex;flex-direction:column;gap:20px;min-height:400px}.admin-message{margin-bottom:0;padding:8px 10px;border-radius:16px;max-width:70%;word-wrap:break-word;position:relative;transition:all 0.3s ease;animation:messageAppear 0.4s ease-out}@keyframes messageAppear{from{opacity:0;transform:translateY(15px)}to{opacity:1;transform:translateY(0)}}.admin-message.user-message{background:#fff;margin-right:auto;margin-left:0;border:2px solid #e1e8f0;border-left:5px solid #4299e1;box-shadow:0 4px 12px rgb(66 153 225 / .1)}.admin-message.agent-message{background:linear-gradient(135deg,#0073aa,#005a87);color:#fff;margin-left:auto;margin-right:0;box-shadow:0 6px 20px rgb(0 115 170 / .3)}.message-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.message-sender{font-size:14px;font-weight:700;opacity:.9;display:flex;align-items:center;gap:6px}.message-time{font-size:12px;opacity:.8;font-weight:500}.message-content{font-size:.9rem;line-height:1.2;word-break:break-word}.message-user-indicator{position:absolute;left:-6px;top:50%;transform:translateY(-50%);width:8px;height:8px;border-radius:50%;box-shadow:0 2px 4px rgb(0 0 0 / .2)}.message-input-container{padding:10px 10px;border-top:2px solid #e1e8f0;background:#fff;flex-shrink:0}.input-group{display:flex;gap:15px;margin-bottom:10px;align-items:flex-end}.message-input{flex:1;padding:16px 20px;border:2px solid #e2e8f0;border-radius:12px;font-size:15px;transition:all 0.3s ease;resize:none;min-height:60px;max-height:120px;font-family:inherit;line-height:1.5}.message-input:focus{border-color:#0073aa;outline:none;box-shadow:0 0 0 3px rgb(0 115 170 / .1)}.send-button{background:linear-gradient(135deg,#0073aa,#005a87);color:#fff;border:none;padding:10px 15px;border-radius:12px;cursor:pointer;font-size:.9rem;font-weight:600;transition:all 0.3s ease;gap:8px}.send-button:hover:not(:disabled){background:linear-gradient(135deg,#005a87,#004670);transform:translateY(-2px);box-shadow:0 8px 25px rgb(0 115 170 / .4)}.send-button:disabled{background:#a0aec0;cursor:not-allowed}.chat-actions{display:flex;gap:12px;justify-content:flex-end;flex-wrap:wrap}.action-button{background:#f7fafc;border:2px solid #e2e8f0;padding:12px 20px;border-radius:8px;cursor:pointer;font-size:13px;color:#4a5568;transition:all 0.3s ease;font-weight:600;align-items:center;gap:8px}.action-button:hover{background:#1C4E80;border-color:#cbd5e0;transform:translateY(-2px)}.no-sessions,.welcome-message,.loading{text-align:center;padding:1rem;color:#718096;background:#fff;border-radius:8px;margin:20px 0}.welcome-message p{margin:0;max-width:500px;margin:0 auto}.loading{text-align:center;padding:40px 20px;color:#718096;font-style:italic}.loading:after{content:'...';animation:dots 1.5s steps(4,end) infinite}@keyframes dots{0%,20%{color:#fff0;text-shadow:.25em 0 0 #fff0,.5em 0 0 #fff0}40%{color:#718096;text-shadow:.25em 0 0 #fff0,.5em 0 0 #fff0}60%{text-shadow:.25em 0 0 #718096,.5em 0 0 #fff0}80%,100%{text-shadow:.25em 0 0 #718096,.5em 0 0 #718096}}@keyframes pulse{0%{transform:scale(1)}50%{transform:scale(1.05)}100%{transform:scale(1)}}@media (max-width:1024px){.agent-chat-container{grid-template-columns:350px 1fr}.admin-message{max-width:80%}}@media (max-width:768px){.wrap.agent-chat-panel{margin:10px;border-radius:8px}.agent-chat-container{grid-template-columns:1fr;grid-template-rows:auto 1fr}.agent-sessions-sidebar{border-right:none;border-bottom:2px solid #e1e8f0;max-height:300px}.sessions-list{flex-direction:row;overflow-x:auto;padding:15px}.session-item{min-width:280px;flex-shrink:0}.agent-header{padding:15px;flex-direction:column;text-align:center;gap:10px}.header-info h1{font-size:24px}.agent-stats{justify-content:center;width:100%}.chat-header{padding:15px 20px}.chat-header h2{font-size:20px;margin-bottom:10px}.session-info{gap:10px}.session-info-item{padding:8px 10px;font-size:12px}.message-container{padding:15px;gap:15px}.admin-message{padding:12px 16px;max-width:85%;font-size:14px}.input-group{flex-direction:column;gap:10px}.send-button{width:100%;min-width:auto}.message-input-container{padding:15px}.chat-actions{justify-content:center}}@media (max-width:480px){.agent-header{padding:12px}.header-info h1{font-size:20px}.chat-header{padding:12px 15px}.chat-header h2{font-size:18px}.session-preview{font-size:12px}.admin-message{max-width:95%;padding:10px 14px}.message-content{font-size:13px}}.logout-button{background:#e53e3e;color:#fff;border:none;padding:10px 16px;border-radius:6px;cursor:pointer;font-size:14px;font-weight:600;transition:all 0.3s ease;display:flex;align-items:center;gap:6px}.logout-button:hover{background:#c53030;transform:translateY(-1px)}@media (max-width:768px){.logout-button{padding:8px 12px;font-size:12px}}